6/30/06

DEAR PATRIOT LIMOUSINE,

I RECENTLY CHARTED A LIMOUSINE FROM YOUR COMPANY FOR A BACHELOR PARTY TRIP TO A RED SOX GAME AT FENWAY PARK. I CALLED MANY OF YOUR COMPETITORS AND YOUR RATES WERE THE MOST COMPETITIVE. WHEN I CALLED TO BOOK THE CHARTER I SPOKE WITH MARIA. MARIA WAS FRIENDLY AND COURTEOUS. LITTLE DID I KNOW SHE WAS ALSO UP TO DATE WITH THE REDSOX EVENTS WHICH I AM NOT. MARIA MADE THE WHOLE PROCESS EFFORTLESS. OUR DRIVER PAUL WAS ON TIME AND VERY PROFESSIONAL. AS WE BEGAN OUR TRIP I FOUND OUT IT WAS PAULS FIRST TIME DRIVING A LIMOUSINE. I WOULD NOT HAVE KNOWN IF HE DID NOT TELL ME. PAUL IS A GREAT DRIVER WITH AN OUTSTANDING PERSONALITY. THE RIDE WAS BRIEFLY INTERRUPTED BY A SMALL MECHANICAL PROBLEM, BUT PAUL WAS RIGHT ON TOP OF THINGS. HE ROLLED UP HIS SLEEVES AND HAD US BACK ON THE ROAD IN MINUTES. WE ARRIVED AT FENWAY WITH TIME TO SPARE. PAUL ALSO STAYED IN DIRECT CONTACT WITH ME SO HE WOULD HAVE THE CAR RIGHT THERE WHEN WE EXITED THE PARK AND STOPS THERE AFTER. I WOULD HAVE NO RESERVATIONS CHARTERING A LIMOUSINE FROM PATRIOT AGAIN; AS LONG AS MARIA HANDLES THE LOGISTICS AND PAUL IS BEHIND THE WHEEL. I HOPE YOU GIVE PAUL MORE OPPORTUNITIES TO DRIVE LIMOUSINES. YOU HAVE SOME REALLY GOOD PEOPLE WORKING AT PATRIOT.

SINCERELY, THE SATISFIED CUSTOMER,

JAMES MASON

5/6/09

DEAR MR. RADUAZZO,

THANK YOU FOR COMING TO OUR CLASSROOM AND TEACHING US ABOUT YOUR JOB. YOU ARE A VERY SPECIAL COMMUNITY HELPER! WE ENJOYED YOUR VISIT.

 YOUR FRIENDS, THE I.C.FIRST GRADERS

HELLO RESIDENTS,

I AM AN OUT OF TOWNER THAT VISITED YOUR CITY THIS SUMMER WHILE ON VACATION, I HAD A  EXPERIENCE I WANTED TO SHARE WITH YOU. I GOT OFF THE TRAIN AT WONDERLAND STATION AND I WALKED OVER TO THE TAXI'S THAT WERE PARK, THE FIRST CAB I GOT IN WAS DIRTY SO I WENT TO THE NEXT CAB AND THE DRIVER SMELT OF BOOZE SO WENT TO THE NEXT CAB AND THE DRIVER WAS ASLEEP SO I GOT OUT OF THAT CAB AND STOOD ON THE SIDEWALK AND THE FIRST TWO CAB DRIVERS WERE MOCKING AT ME. AS I STOOD ON THE SIDE WALK I SAW A BLUE TAXI PULL IN THE LOT, WHEN I WALKED OVER TO THE TAXI IT WAS CLEAN, THE DRIVER WAS POLITE & CLEAN SO I ASKED HIM TO TAKE ME TO MY HOTEL. IN ALL MY TRAVELS I NEVER EXPERIENCED A TAXI SERVICE LIKE PATRIOT TAXI IN REVERE, MA. I WANT TO LET YOU KNOW HOW LUCKY REVERE IS TO HAVE A TAXI COMPANY THAT IS A ASSET TO THEIR CITY.

SINCERLY, MRS. FOLEY

3/30/08

DEAR STEVEN,

I HOPE THAT THIS YOUR CORRECT NAME, I HAVE BEEN TRYING ALL WEEK TO GET THE PATRIOT CAB COMPANY TO IDENTIFY THE TAXI DRIVER THAT PICKED UP MY ELDERLY MOTHER ON FRIDAY NIGHT MARCH 23RD AT LOGAN AIRPORT AND TOOK HER TO THE JACK SADDER HOUSE AT 420 REVERE BEACH BLVD. AROUND 10-10:30 P.M.  I PUT HER IN YOUR CAB AFTER  A LONG AND DIFFICULT AIRPLANE FLIGHT & WENT BACK TO THE TERMINAL TO TRY AND LOCATE MY LOST LUGGAGE. THE NEXT DAY MY MOTHER TOLD ME HOW WONDERFUL YOU WERE TO HER. YOU EVEN HELPED HER WITH GETTING HER LUGGAGE TO THE ELEVATOR, SHE IS 86 YEARS OLD AND HAS A VERY BAD BACK PROBLEM,  SO YOUR KINDNESS WAS DOUBLE APPRECIATED. SHE MAY NOT HAVE EXPRESSED HER GRATITUDE APPROPRIATILY BUT AS HER DAUGHTER I WOULD LIKE TO ADD AN ADDITIONAL THANK YOU. THANK YOU FOR BEING A KIND AND CARING MAN, THIS WORLD NEEDS MORE PEOPLE LIKE YOU. I KNOW YOU WERE NOT LOOKING FOR THANKS BUT I DID WANT YOU TO KNOW YOU DO MAKE A DIFFERENCE.

SINCERELY, LESLIE FLEISCHER

Who says honesty doesn't exist?  There aren't any honest people anymore. How many times do we hear this?  There are many honest people out there. Last Friday, I had to be at the Mass. General Hospital in Boston at 6:00 am for surgery.  I called Bob at Patriot Taxi. Bob assured me that the cab would be there at 5:00 am,  At 5:00 am the driver, Chuck Bostrom, arrived. He was pleasant and made me feel comfortable even though I was nervous about the operation. We got there in a short time. I paid him and gave him a tip as I rushed out of the cab. The next day, while I was recuperating from surgery, I got a call from Bob.  He told me that Chuck had left an envelope with a note saying that I had given him to much money.  In my nervousness at the hospital, I overpaid Chuck quite a bit. I would like to thank Chuck Bostrom for his honesty and Bob Raduazzo for hiring such fine people.

Henry Vinciarelli